Frequently Asked Questions
Discover everything you need to know about your African beauty ritual. If you can't find the answer you're looking for, feel free to reach out to us at info@africanshop.co — our team is always happy to help you glow!
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Is AfricanShopCo a subscription? Will I be charged monthly?
Is AfricanShopCo a subscription? Will I be charged monthly?
We offer both one-time purchases and a "Subscribe & Save" option. If you choose the subscription, you'll save 20% on every order and get your products automatically every month. You can skip or cancel anytime!
What makes the African Net Sponge different from regular loofahs?
What makes the African Net Sponge different from regular loofahs?
Unlike traditional loofahs, our net sponge is 100% hygienic, doesn't trap bacteria, and dries instantly. It also stretches to reach your entire back effortlessly.
How long does one African Net Sponge last?
How long does one African Net Sponge last?
It is incredibly durable! One authentic net sponge can last up to 2 years with proper care, making it much more eco-friendly and cost-effective than plastic puffs.
Does it really work for sensitive skin or "strawberry skin"?
Does it really work for sensitive skin or "strawberry skin"?
Yes! It provides deep exfoliation that helps prevent ingrown hairs (strawberry skin) and unclogs pores. For sensitive skin, we recommend using it with gentle pressure.
How do I wash and maintain my net sponge?
How do I wash and maintain my net sponge?
For the ultimate disinfection, you can boil your net sponge in a pot of hot water for a few minutes. This process completely sanitizes the fibers and kills any bacteria.
What currency will I be charged in? Is shipping free?
What currency will I be charged in? Is shipping free?
All transactions are processed in USD (US Dollars).
We offer FREE SHIPPING on all orders over $28! For orders below this amount, a standard shipping fee will be applied at checkout. We recommend grabbing an extra sponge or one of our artisan soaps to unlock the free shipping benefit!
How long does shipping take?
How long does shipping take?
Estimated delivery: 6-10 business days
Why this timeframe:
- Global Shipping: We deliver the authentic African ritual to over 10+ countries worldwide.
- Direct Sourcing: To ensure the best prices and freshest stock, orders are dispatched directly from our global fulfillment center.
- Quality Checks: Every single sponge and soap undergoes a strict quality inspection before being carefully packaged for its journey.
What to expect:
- 📧 Order confirmation: Immediate
- 📦 Tracking number: Within 24-72 hours
- 🚚 Delivery: 6-10 business days from dispatch
⚠️ Local carriers may experience seasonal delays – but we always monitor every shipment to ensure it reaches your door safely.
Need help? Email info@africanshop.co for any questions regarding your delivery status.
Can I use the African Net Sponge on my face?
Can I use the African Net Sponge on my face?
We recommend using it primarily for the body due to its exfoliating texture. For the face, we suggest our gentler soaps from the African Glow Lab series.
Where are your products sourced from?
Where are your products sourced from?
All our products are 100% authentic and sourced directly from traditional producers in Africa to ensure you get the real ritual experience.
What if I’m not happy with my purchase?
What if I’m not happy with my purchase?
We love our products and we think you will too! But if something isn't right, reach out to us at info@africanshop.co and we’ll make it right.
At AfricanShopCo, your satisfaction is our priority.
If you have any further questions or need assistance, please don't hesitate to contact us-we're here to help.